Ask the Experts about your Social Media Policy

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Welcome to SIA Group’s blog series – Ask the Experts.  With ever-changing  laws and regulations it can be hard to stay up to date and remain compliant. It’s no surprise you have questions. The good news, we’ve got the answers.

Topic: Social Media in the Workplace

Question: Do I have the authority to monitor employees posts about the company on social media sites?

Answer: An employee’s right to comment on his or her employer may be protected by the National Labor Relations Act (NLRA). Provisions of this act, such as the right of employees to discuss, question or criticize their terms and conditions of employment, extend to unionized and nonunionized workers.

Under the NLRA, if an employee is addressing group concerns or is acting on behalf of others, those activities are protected and employers may not take disciplinary action against the employee. This protection extends to social media posts and situations where employees have commented on or “liked” co-workers’ online posts made during or outside of working hours.

However, this protection does not apply to outrageously disgraceful or shameful conduct and reckless or maliciously untrue communications. In addition, individuals are not protected by the NLRA when they act in their own interests or address purely personal complaints.

To avoid violating NLRA protections for employees using social media, employers should understand their responsibilities and employee rights. Policies should be tailored to:

  • Prevent discriminatory remarks, harassment, bullying, threats of violence and other behavior that is unacceptable at the workplace;
  • Request that employees identify that their comments are their personal opinions and do not represent their employers’ official positions on any specific issues; and
  • Request that employees do not disclose trade secrets, publish internal reports, provide tips based on inside information.

For more information view SIA Group Risk Fact Sheet on Social Media.

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