Employee Training: 5 Steps to De-Escalation

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Dealing with an irate customer can be a challenge for anyone, even well seasoned managers and business professionals. Providing your employees with tools address customer dissatisfaction is a great way to ensure consistency in your customer service and prevent negative online reviews. This training handout, 5 Steps to De-Escalation, can be used as a handout or training supplement to address steps for de-escalating difficult customer service situations.

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